Contact Us

Suzhou Dizhiming Trading Co., Ltd.
The company operating Gervazo.

Email: service@gervazo.com
Business address: A61, Room 310, Building 1, No. 35 Shishan Road, Suzhou High-tech Zone, Suzhou, Jiangsu, China.

Product questions

Send the product name or link and the information you need, such as dimensions, materials, temperature limits, cleaning instructions or included accessories.

For appliance compatibility questions, include your oven type or model and the intended task.

Order and delivery support

Include your order number and the email address used at checkout so we can locate your purchase.

Product concerns

Describe the issue and provide photographs of the tool, packaging and affected component where available. If a concern appeared during use, tell us the conditions and which instructions were followed.

Stop using a tool that appears damaged or defective while the concern is reviewed.

Changes and cancellations

Email us as soon as possible if you need to amend an address or cancel an order. We will check fulfillment status, but changes cannot be guaranteed once processing or dispatch has begun.

Return requests

Contact us before mailing a return. We will provide the appropriate return address and packing instructions. The business address above is not an automatic return destination.

Do not email passwords, full payment-card numbers or unnecessary sensitive information.